Delivery & Returns

Delivery

UK Addresses

Order & Collect
Collection from our store is temporarily unavailable.

Courier
We use Royal Mail as our default carrier.  If you would prefer us to use an alternative courier, please contact us to make the arrangements prior to placing your order.

Standard Delivery
A 48 hour* delivery service provided by Royal Mail. £3.50 or free when you spend £30.00 or more.

Next Day Delivery
A 24 hour* delivery service provided by Royal Mail. £4.75 when placed before 2pm for delivery the next day, £1.85 for orders over £30.00. Excludes weekends and Bank Holidays.

Tracked Delivery
£5.50 when placed before 2pm, for delivery within 48 hours.  £3.00 for orders over £30.00.
Excludes weekends and Bank Holidays.

Customers in Countries Outside of the UK
Unfortunately, we are no longer able to ship to customers outside of the UK.  The cost and complexity of shipping to countries outside the UK is such, that it is no longer viable for us to offer products to customers outside of the UK.

*Services advertised by Royal Mail, may be subject to change, delay or disruption and are not guaranteed.

Despatch Deadline for Delivered Orders

If an order is received by 11am Monday to Friday and the items you have ordered are in stock, it will be processed and dispatched that day.  Orders placed on a Saturday will be processed on the next full working day.

If your order contains an item which is out of stock but expected within 3 days we will hold the order until it is complete, and if not completed will part-ship after that period. We will let you know if an item is unavailable if your order is urgent. There are no further carriage charges applied to back ordered items.

DELIVERY ADDRESS

It helps us, as well as you, if the delivery address you provide will be occupied during normal working hours (8am-6pm). Some services require a signature and so ‘leaving by the bins’ and other suggestions are not suitable options.

Please contact us if you have any questions about an order or our delivery methods.  You can contact us here and we will do our very best to respond within 24 hours.

Returns

Returning Unwanted Items

You may return any unwanted items to our store, alternatively follow this process.

(a)You must inform us by email on [email protected] that you intend to return an item within 14 days of the delivery date.
(b) We will provide you with a Return Goods Record (RGR) which must be included with the item when you return it.
(c) We do not offer free returns, the cost of postage and packing is the responsibility of the customer.
(d) You must return the item to us within 28 days of the delivery date.
(e) You must return the item in its original condition and packaging must be unopened. Should your returned item not satisfy these conditions, we reserve the right to refuse to give you a refund and the item will be returned to you.
(f) We will reimburse you within 14 days after the date when the returned item arrives at our warehouse and we will notify you via e-mail.
(g) Payments made using a debit or credit card will be refunded to the same debit or credit card.

Returning Faulty Items

You may return faulty items to our store, alternatively follow this process.

(a) If after the delivery date an item is found to be faulty, i.e. a dispenser is inoperable or essential packaging is damaged, you should contact us by email on [email protected] and explain the nature of the fault.
(b) We will provide you with a Return Goods Record (RGR) and details of our courier and how you can arrange for the item to be returned to us free of charge. You can choose another courier service of your preference, but in this case we cannot reimburse you for the shipping fees associated with the return.
(c) We will provide you with a replacement item within 14 days after the date when the returned item arrives at our warehouse and we will notify you via e-mail.
(d) We will not accept a request to return an item if a fault with the item was notified to you when you purchased the item or because you damaged an item intentionally.

Returns Address

All items should be returned to:

Returns
Blossom and Root Wellbeing and Lifestyle Store
Unit 3
Charlton Road
Creech Heathfield
Taunton
Somerset
TA3 5PE